Assessor Resource
CHCTC403B
Provide telephone counselling in crisis situations
Assessment tool
Version 1.0
Issue Date: May 2024
This unit of competency is applied in the context of providing telephone counselling services
This unit describes the knowledge and skills required by telephone counsellors in those calls where they are required to apply crisis management skills
It includes frameworks for crisis containment, risk management, appropriate consultation and referral
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)